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What bitwin888 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your deposits through Touch 'n Go eWallet, Boost, or GrabPay, and keep your session secure.

Data collected only as neededTouch 'n Go eWallet, Boost, GrabPay transaction recordsAccount security protected by encryptionYour right to request, correct or remove dataNo data sold to third parties

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What This Privacy Policy Covers and How It Applies

bitwin888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This Privacy Policy applies to every interaction you have with bitwin888 — from account registration and login through to placing a deposit via DuitNow, FPX, or Maybank2u, and withdrawing funds back to your e-wallet. We collect your name, contact details, payment identifiers and session data for

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the sole purpose of running your account and meeting our obligations under applicable law. Where local law requires us to verify your identity, we will ask you to submit the minimum documentation needed for that verification step — nothing beyond it. Your payment data, including records
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of Touch 'n Go eWallet, Boost, and GrabPay transactions, is stored with encryption and is not shared with unrelated commercial parties. We may share data with payment processors, identity verification services, and fraud-prevention tools only to the extent required to complete those specific functions. Access to
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this platform and the applicability of this policy depends on local law; use of this site is available only where permitted under the laws of your jurisdiction. Players in Ipoh or anywhere else in Malaysia should read this policy alongside any jurisdiction-specific terms displayed during account
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registration. We update this policy when our data practices change; the version shown here is the one currently in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Keeping your account data accurate and secure is not an afterthought — it is built into how our platform operates. From the moment you verify your identity to the point where a withdrawal lands back in your Touch 'n Go eWallet or GrabPay account, each step involves encrypted transmission and access controls that limit who on our side can see your records.

Encryption in Transit and at Rest

All data you submit — registration details, payment identifiers, session tokens — travels over encrypted connections and is stored in encrypted form. We do not keep plain-text payment credentials on our servers.

Cookie and Session Data

We use cookies to keep your session active and to remember your preferred language and payment method. You can manage cookie settings through your browser at any time; disabling certain cookies may affect how your account loads.

Data Retention Periods

Account and transaction records are kept for the period required by applicable law. Once that period expires and your account is closed, we delete or anonymise the data in line with our internal retention schedule.

Your Rights and How to Use Them

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion. Requests go through live chat or the support email shown in your account dashboard; we confirm receipt and act within the required timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to see what data we hold on you, ask for a correction, or request that we delete your account information, our support team handles these requests directly. You do not need a lawyer or a formal letter — just reach out through one of the channels below and tell us what you need. We will confirm receipt and respond within the timeframe required by applicable law.

Team online

Live Chat

Start a live chat from any page on the site. Our team can log a data access or deletion request on the spot and give you a reference number to track it.

Email Support

Send your request to our support address listed in the Contact section of your account dashboard. Include your registered email and the specific data action you need.

Account Dashboard

Some data corrections — like updating your contact number or linked e-wallet — can be done directly inside your account settings without contacting support at all.

Privacy Policy Questions We Hear Most Often

These are the questions our account holders actually ask about how their information is handled. If your question is not here, live chat can give you a direct answer.

We collect your name, email address, contact number, date of birth and the payment identifiers linked to your chosen method — for example, the account reference tied to your Touch 'n Go eWallet or GrabPay. We do not collect more than what is needed to verify and run your account.

Payment data is shared only with the processors that handle your transaction. We do not sell or pass your Boost, GrabPay or Touch 'n Go eWallet details to unrelated third parties for marketing or any other commercial purpose.

Start a live chat or email us from the address shown in your account dashboard. Include your registered email in the message and state that you want a data access request. We will confirm receipt and send the records within the timeframe set by applicable law.

Yes. Contact us via live chat or support email and request account closure with data deletion. We will remove or anonymise your records after the legally required retention period has passed for transaction data tied to your account.

We retain records for the period required by the laws applicable to our operations. After your account is closed and the mandatory retention window ends, your data is deleted or anonymised according to our internal schedule — it is not kept indefinitely.

We use cookies to keep your session running, remember your language setting and payment preference, and monitor for unusual login activity. You can adjust or block cookies through your browser settings; some account functions may behave differently if certain cookies are turned off.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoOcean Roar Slots

What bitwin888 Does With Your Personal Information

How We Protect and Manage Your Account Data

Encryption in Transit and at Rest

Cookie and Session Data

Data Retention Periods

Your Rights and How to Use Them

How to Reach Us About Your Data

Live Chat

Email Support

Account Dashboard

Privacy Policy Questions We Hear Most Often

01 What personal information does bitwin888 collect when I open an account?

02 Is my payment data — like my Boost or GrabPay details — shared with anyone?

03 How do I request a copy of the data bitwin888 holds on me?

04 Can I ask bitwin888 to delete my account and personal data?

05 How long does bitwin888 keep my account and transaction records?

06 Does bitwin888 use cookies, and what are they tracking?

Privacy Policy

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